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Authorization mail is not sent to Mac mail

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YUMI SHIMIZU

I have sent an invitation to a collaborator, but the mail is not sent. It seems that the authorization mail is not sent to Mac mail. Is there any other option to access BOX folder without authorization mail?

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  • France
    • Edited

    Hi Yumi, 

    Welcome to the Box Community!

    Has the receiver checked his Spam/Junk email folder?

    This seems like it might be an issue that requires some account specific information to solve, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly.

    Please come back and let us know how things go with support!

     

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