Please refund. Box account is not functioning as promised. Purchasing additional storage did no good. I use for my business but I'm disappointed in the personal account.

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Box User

• January 19, 2021 14:12

I use Box daily for my business and would like to continue as I've been happy with this service.  I decided over Christmas to try it for personal use, and I'm very disappointed as its been a complete failure.  I've even added additional storage hoping that would remedy the problem.  It did not.  I'd ask that you please refund and close my account as its not preformed as promised.  

Please contact me with any questions or concerns. 

Mary Ellis Gabriel

[personal information--redacted]

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• 

  France

  • January 19, 2021 19:27

  Hi Mary, 

  Welcome to the Box Community!

  This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for a Billing associate to help look into this.

  Kindly check your email for details and updates.

  Best,

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