Help all my box.com files disappeared!

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Box User

• January 23, 2021 21:14
• Edited

Hello, I turned my server back on after a year of idling (don't ask) and I noticed that all my files for my account are gone (web login). Is there an automatic delete policy if I don't actively use my account? Or am I a victim too of what happened in November (https://support.box.com/hc/en-us/community/posts/360052426693-BOX-files-and-folders-just-disappeared-)?

 

Please advise :)

1

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  France

  • January 26, 2021 21:51

  Hi there, 

  Welcome to the Box Community!

   

  This would be something our Support team would like to investigate with you and may require specific account information.  

   

  It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes.

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  Judy

  • August 23, 2021 11:51

  Same thing just happened to me. I just used the app the other day.  The app updated now all my files are gone. I just used them!  How can I recover them?  They are important. 

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