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Salesforce / Box Integration

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MadHive Salesforce

We can see our folders in the Box Tab in Salesforce, but can't login via the lightning widget. Also looking how we tie our SF records to existing box folders and files. I have had a case open for 10 days with no response.

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  • Official comment
    Kourtney
    • Edited

    Hello, 

    Apologies for the delay in response to your ticket and any inconvenience this has caused. I was able to locate your ticket in the queue awaiting assignment. Our support team is working as quickly as possible through their queue of tickets. However, they must be addressed in a particular order and this issue does not meet the criteria for a  high or urgent priority. We appreciate your ongoing patience and an agent will be in touch as soon as possible.  

    Best, 

    Kourtney, Box Developer Advocate

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