Error when transferring private Box folder to my new ID as a contractor

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KAXUP

• February 10, 2021 03:08

Hi, I have a private box folder and have added my new contractor ID as a collaborator. But when I try to set the new ID as the owner, I get the following message "An item with the same name already exists for this user."  

I'm not quite sure what the message means. 

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  France

  • February 10, 2021 18:36

  Hi there, 

  Welcome to the Box Community!

  This error message comes up when there is a folder of similar name that already exist in the account you are transferring this folder's ownership of.

  You would need to change this folder's name before performing the ownership transfer to avoid getting similar error message.

  Thanks for your participation in the Community and let us know how else we can help!

  Best,

   

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  KAXUP

  • February 10, 2021 22:57

  Thank you! That worked. :)

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