Unable to enable Box System Extension in System Preferences

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Lyndsay Lewman

• February 14, 2021 00:38

When this error box pops up and I click into "Security & Privacy," I cannot find anywhere a place where it says "System software from developer Box, Inc. was blocked from loading" or gives me the option to "allow" (as shown in the box below). So I have been unable to run Box Drive on my computer... Has anyone had this issue?

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  France

  • February 15, 2021 19:12

  Hi Lyndsay, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

   

  Best,

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  Robert Reynolds

  • February 15, 2021 19:49

  We are also experiencing a similar issue as our users are describing the same. Was something new implemented recently?

  Bob Reynolds

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  (Suspended) Kristen Allen

  • February 16, 2021 23:07

  I am having the same issue as I attempt to switch from Box Sync to Box Drive.  A general solution would be helpful. 

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  BladeDude

  • February 17, 2021 18:58

  I'm having the same issue on MacOS 10.15.7

  

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  Huzefa Lehry

  • February 25, 2021 00:18

  Using Macbok Air M1 chip

  1. Did not get prompt to select "Allow" during installation 

  2. In security and privacy tab - Box app is not there 

  

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  Jean Machuron

  • March 16, 2021 08:51

  Same issue here with a new macbook pro M1

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  (Suspended) Kristen Allen

  • March 16, 2021 13:12

  @all -- for me the fix was some combination of updating my OS and a couple of reboots. You want to be checking in the bottom half of the General tab in Security & Privacy.

  Posting on this thread doesn't appear to trigger any kind of alert to Box support. If you're still having issues, make a new thread.

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  Chris Dagne

  • May 20, 2021 02:28

  I am having the same issue, transfer from a 2016 macbook to a 2018 macbook and have this issue.  Ran this /Library/Application\ Support/Box/uninstall_box_drive and reinstalled with the same issue.  Anyone else have anything that worked?  Running 11.3.1

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