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Unable to enable Box System Extension in System Preferences

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Lyndsay Lewman

When this error box pops up and I click into "Security & Privacy," I cannot find anywhere a place where it says "System software from developer Box, Inc. was blocked from loading" or gives me the option to "allow" (as shown in the box below). So I have been unable to run Box Drive on my computer... Has anyone had this issue?

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8 comments

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  • France

    Hi Lyndsay, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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  • Robert Reynolds

    We are also experiencing a similar issue as our users are describing the same. Was something new implemented recently?

    Bob Reynolds

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  • (Suspended) Kristen Allen

    I am having the same issue as I attempt to switch from Box Sync to Box Drive.  A general solution would be helpful. 

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  • BladeDude

    I'm having the same issue on MacOS 10.15.7

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  • Huzefa Lehry

    Using Macbok Air M1 chip

    1. Did not get prompt to select "Allow" during installation 

    2. In security and privacy tab - Box app is not there 

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  • Jean Machuron

    Same issue here with a new macbook pro M1

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  • (Suspended) Kristen Allen

    @all -- for me the fix was some combination of updating my OS and a couple of reboots. You want to be checking in the bottom half of the General tab in Security & Privacy.

    Posting on this thread doesn't appear to trigger any kind of alert to Box support. If you're still having issues, make a new thread.

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  • Chris Dagne

    I am having the same issue, transfer from a 2016 macbook to a 2018 macbook and have this issue.  Ran this /Library/Application\ Support/Box/uninstall_box_drive and reinstalled with the same issue.  Anyone else have anything that worked?  Running 11.3.1

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