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error message when trying to play mp3. We’re sorry, the preview didn’t load. Please refresh the page.

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lesl

I have a folder with several short sound clips. Set to anyone with link can listen and download. It has worked for years, no problem. But suddenly the sound clips do not play. When I'm logged in, they play. Same error message on Firefox or Chrome. I rechecked the link and reloaded that twice, same error. Any ideas? Thank you!

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  • France

    Hi there, 

    Welcome to the Box Community!

    Are you able to download these file and play with without any issue on your computer?

    Can you check if watermark is enabled for these files or the folder they are located?

    • Box Notes, video, audio, flash, .msi, .exe, .zip, and 3D files do not support watermarking. Enabling this feature prevents previewer uploaders, viewers and previewers from viewing these file types.

    Best,

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  • lesl

    Thanks so much France, for reply! No I don't have watermark, mine is just a free account, I did not see any option for that. But mysteriously yes I could again view/listen/download, without having to be logged in, as of this morning. I didn't do anything to repair. Glitch? Thank you again, be well and safe!

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  • Jeanmarie Mallin

    I get this error message too-how can I view my mp3  files?

    We’re sorry, the preview didn’t load. Please refresh the page.

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  • Craig Leckie

    Hi France.

     

    Is there any way that the Box Community can assist with these requests please ?

    Box.com seems to be redundant, well any platform would be too if it is inoperational.

    Im trying to access https://www.box.net/s/r7eip17rhg

    Thanks in advance.

     

     

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