verification code does not come

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February 15, 2021 22:08

I'm using a 2-factor verification code on another account. my phone number has changed and I did not have a backup phone number in my account. i can't get a code and therefore i can't enter my account

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4 comments

France

February 15, 2021 22:40
Hi Erkan,

Welcome to the Box Community!

This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly.

Please come back and let us know how things go with support!

Best,
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Erkan İnanç

February 20, 2021 18:10
The e-mail address of the account I cannot login is: [personal information--redacted]
I would be glad if you email me here. my problem is still not solved
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Box User

August 02, 2021 13:27
Hola
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Agostina Sanchez

April 24, 2023 20:01
Hi,

The following person is not able to log in because is not receiving the 6 digit code in her phone. Can you please help? agostina.damiano.rodriguez@ky.ey.com

Thank you
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