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User not receiving confirmation email

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5 comments

  • Official comment
    France

    Hi Danny, 

    Welcome to the Box Community!

    Have you checked out this help article on Troubleshooting Issues with Email Notifications

    There are a few things you'll want to check here, your user's junk/ spam folders, your user's email settings, firewall or virus scan which could be blocking the email notifications from Box.

    Or her email could be on suppression list:

    • Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Please open a case with the support team here to check the affected email address(es).

    Hope that helps!

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  • Jessica Rydzewski

    Hi there,

    I've tried all of the above to both my personal gmail account and the official Outlook email address my client has given me and I never receive a confirmation email. My official email from the client was included in their list of people who can access their Box account. All I keep getting is "Email Confirmation Sent" pages but never actually receive the email.

    Please help!

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  • Joel Lima da Cunha

    me too what gives?

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  • Kelly Shipp

    Same issues here!

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  • BOX Admin

    I have the same issue, any1 got an answer? I have tried to contact box but they never get back to me... 

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