Big Sur Adobe Dynamic Link Issue cause by Box Drive
I have been trying to identify this for a month now but the past update or maybe two updates ago caused issues with Box Drive on macs who rely on the adobe suite.
Here is the scenario, project is saved and synced on box drive. Open the project in after effects and try to export to media encoder or do anything that involves dynamic link it stalls. Try to exit the apps normally and they stall requiring force quit.
Copy the projects to the desktop and do the process locally with Box Drive turned off and the process works flawlessly.
This used to work fine but now it doesn't as of a month or so ago? Is this anything anyone at box can help with or might know why this is happening? It seams like dynamic link cant find the box location when looking in the logs any more.
Further investigation has revealed that it is only when box drive is active do any issues occur, even if the projects are saved locally, box drive blocks ALL access for Adobe Dynamic Link server. So all apps that rely on this do not function.
Media Encoder, After Effects, Audition and Premier Pro all crash when 'Quit' is chosen and Box Drive is active and need to be force quit.
If box drive is not active they all quit fine and pass data to each other fine through dynamic link.
I have noticed that the range of ports that Box Drive uses is very close to those of Dynamic Link and in some cases over lap. Can this be the cause?
It works the other way around too, if box drive is not active but After effects is open and i try to open box drive, box drive does not connect. Close AE then try again and it connects straight away.
Here are some logs from activity monitor when the issue occurs.
DYNAMIC LINK SERVER
Hi Luke,Welcome to the Box Community!This would be something our Support team would like to investigate with you and may require specific account information.It seems you already have an open ticket for this issue with our support team, please continue working with them and check your email for updates.Thanks for your patience and please comeback and let us know how it goes.Best,
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