Big Sur Adobe Dynamic Link Issue cause by Box Drive

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February 23, 2021 17:06

Hi All,

I have been trying to identify this for a month now but the past update or maybe two updates ago caused issues with Box Drive on macs who rely on the adobe suite.

Here is the scenario, project is saved and synced on box drive. Open the project in after effects and try to export to media encoder or do anything that involves dynamic link it stalls. Try to exit the apps normally and they stall requiring force quit.

Copy the projects to the desktop and do the process locally with Box Drive turned off and the process works flawlessly.

This used to work fine but now it doesn't as of a month or so ago? Is this anything anyone at box can help with or might know why this is happening? It seams like dynamic link cant find the box location when looking in the logs any more.

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5 comments

Luke Geach

February 23, 2021 18:06
Further investigation has revealed that it is only when box drive is active do any issues occur, even if the projects are saved locally, box drive blocks ALL access for Adobe Dynamic Link server. So all apps that rely on this do not function.

Media Encoder, After Effects, Audition and Premier Pro all crash when 'Quit' is chosen and Box Drive is active and need to be force quit.

If box drive is not active they all quit fine and pass data to each other fine through dynamic link.

I have noticed that the range of ports that Box Drive uses is very close to those of Dynamic Link and in some cases over lap. Can this be the cause?

It works the other way around too, if box drive is not active but After effects is open and i try to open box drive, box drive does not connect. Close AE then try again and it connects straight away.

Here are some logs from activity monitor when the issue occurs.

BOX DRIVE

/Users/lukegeach/Library/Group Containers/M683GB7CPW.b/s

31

lukes-mbp:49424->185.235.236.197:https

32

lukes-mbp:49426->185.235.236.197:https

33

lukes-mbp:49425->185.235.236.197:https

34

lukes-mbp:49427->185.235.236.202:https

35

/Users/lukegeach/Library/Group Containers/M683GB7CPW.b/s

37

lukes-mbp:49449->185.235.236.197:https

DYNAMIC LINK SERVER

localhost:49478->localhost:49481

12

localhost:49483->localhost:49482

13

localhost:49489->localhost:49488

14

localhost:49478->localhost:49598

15

localhost:49600->localhost:49599

16

localhost:49478->localhost:49637
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Luke Geach

February 23, 2021 18:55
Another discovery, when using a tool to completely block internet access to box it is still blocking adobe apps from working correctly.

Just by the app being open but offline its causing the same issues. IS this a localhost problem?
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France

February 24, 2021 22:58
Hi Luke,

Welcome to the Box Community!

This would be something our Support team would like to investigate with you and may require specific account information.

It seems you already have an open ticket for this issue with our support team, please continue working with them and check your email for updates.

Thanks for your patience and please comeback and let us know how it goes.

Best,
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Nick Giangarra

July 05, 2021 19:51
Has there been any resolution to this issue? I'm having the exact same problem as we speak and cannot really do my job while this is going on.
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Simeon Brandner

August 18, 2021 09:02
Hello,
Almost the same problem here (MacOS Catalina) when exporting from Media encoder, all the files I want to open from Box I get a error message (the file is corrupted...) have to restart the computer for it to work again. Any help would be great. Thanks.
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