Unable to login into box via ios safari

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adwaitgokhale

• October 21, 2020 21:33

When I use safari browser (not the ios box app) to login into box, I get the page:  "Sorry, we couldn't find that page". 
Note: I am able to login via box ios app and chrome browser for ios.

Has anyone faced this issue before? 

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• 

  France

  • October 21, 2020 22:44
  • Edited

  Hi there, 

  Welcome to the Box Community!

  Do you have the latest version of iOS and safari installed?

  Can you try to clear your cache and cookies on your Mobile Safari browser and see if this resolves the issue for you?

  If the issue persist, this will require our Box Support team to work directly with you. Please go a head and submit a support ticket here: https://support.box.com/hc/en-us/requests/new

   

   

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  adwaitgokhale

  • October 21, 2020 23:59

  Hi France,

  Thanks for your response. Yes I do have the latest version of iOS and safari installed. I did in fact try clearing the cache and cookies of the safari browser, but that did not resolve the issue. I will submit a support ticket. 

   

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  touchbyte GmbH

  • November 12, 2020 13:12

  Did you eventually activate 2FA (two factor authentication) for your account? It seems that the authentication flow with 2FA isn't working properly and in the end box isn't using the redirect URL with the auth code.

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