Error when transferring file owners (from internal user to external user)

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October 26, 2020 21:51

I have a user (the current folder owner) receiving an error when attempting to transfer folder ownership to an external user (who is a collaborate on the folder in question). I have checked all the settings, and we don't have our environment restricted to prevent transfer (I am box administrator).

I know that when transferring content internally, we have sometimes encountered an issue where the amount of space the 'receiving owner' is not sufficient to receive the content. Could this be an issue? Would the box system be aware of the space limitations of external users (with their own enterprise accounts) or if they even had a box account of their own?

Thanks!

Comments

2 comments

France

October 26, 2020 22:20
Hi Rachael,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

Thanks for your patience!
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ruchikosh

October 27, 2020 11:11
Yes, it could be one of the two if not an issue

1. Space not available in new owners account.

2. No of files/folders to be transferred fall out of recommended limits.
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