IndividualからPersonal proへのアップグレードが出来ません
IndividualからPersonal proへのアップグレードができません。
クレジット決済の情報を入力して、アップグレードのボタンをクリックすると、以下のエラーメッセージが表示されます。
どうすれば、アップグレードできるかのサポートをお願いします。
リクエストの処理中にエラーが発生しました。
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Hi there,
Welcome to the Box Community, I'm happy to help!
This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.
Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!
Best Regards,
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Hi Ryoko,
Welcome to the Box Community, I'm happy to help!
You don't necessarily have to live in the US or Europe to upgrade. If you are having an issue with upgrading your Box, I would suggest that you send an email to Box billing team at billing@box.com and someone from the team will reach out to you to help look into it.
Thanks for posting and let us know how else we can help!
All the Best,
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