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Accidentally entered wrong billing information and now I can't fix it

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Max Guernsey, III

I accidentally entered the wrong billing information into my account. Now I'm stuck in limbo.

 

My account is still a free account but I cannot see the "billing info" section or the section below it.

 

There is still an option to upgrade to a paid account but it just gives me an error and tells me to email billing, which I've done with no response after nearly a full calendar day.

 

I thought about trying to downgrade to free and then re-upgrade but I cannot find an option to do so.

 

There's an option to cancel but it looks like it will completely delete my account - which would be fine except that I will lose some shares I was granted.

 

Is there a way to downgrade my account? Is there a way to get billing to look at my incident?

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  • France

    Hi Max, 

    Welcome to the Box Community!

    This will require our Box Billing team to work directly with you.

    It seems you already have an open ticket for this issue with our billing department, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

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  • Max Guernsey, III

    Okay. That sounds right except that it's been two days without so much as a reply on the ticket.

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  • Max Guernsey, III

    Update, overnight, my ability to change payment instruments was restored. It now says I have the right kind of account but I don't have access to the feature for which I was paying.

     

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