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3 comments

  • France

    Hi Matthew, 

    Welcome to the Box Community!

    This would be something our Box Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience!

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  • Matthew R Biggin
    Hello - I also noticed I cannot preview a file. See the below screenshot.
     
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  • France

    Hi Matthew, 

    It seems that a support representative is already looking into this for you, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

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