Excel documents preview showing up as 1/4 square in box for one user

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CCS_Box_Admin

• November 12, 2020 19:58

I have one user who excel files are opening in a small corner see attached. Not happening with any other user? Has anyone experienced this and found a fix?

Thanks

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  France

  • November 12, 2020 22:07

  Hi Admin, 

  Welcome to the Box Community!
   
  This would be something our Box Support team would like to investigate with you and may require specific account information. 
   
  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

  Thanks for your patience!

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