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Error updating xx files

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Yusuf Kaya

Hi,

I have 145 files which give that error. I already restarted, computer and quit the box. but the problem still continue. Can you help me?

I am using a MacBook with Catalina OS

Kind regards

Yusuf

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4 comments

Date Votes
  • France

    Hi Yusuf, 

    Welcome to the Box Community!

    Have you tried resolve those error notifications in Box Drive yet?

    Box Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue.

    To find a list of any problem file notifications:

    • Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
    • Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click Error updating an item...
    • All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.

    Detailed list for the problem file notification type can be found in this article as well as the recommended solution to resolve the issue: https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications 

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  • Yusuf Kaya

    Thank you France; but it didn't help. there are over 150 errors; resolving each of them manually take much time. isn't there any other option? i tried retry all feature but it didn't solve neither.

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  • Lorelei Bunjes

    France's step will help ID'ing the problem.  Sometimes it's a size issue, a file name issue, a file type issue.  Each file might have a different problem, but taking a look can help you figure out a way to batch fix them so you can sync.

    For example, once using France's solution I found folks naming their files with emoji's.  I ran a regex to rename any offending files and it fixed like 500+ that were having problems.  

    First step is diagnosing why Box is having a problem with those files.

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  • Yusuf Kaya

    Dear France and Lorelei, 

    Thank you for your replies. 

    Is there an easy way to reach those files?

    It shows only file/folder name; since all my files/folders have similar name. it is impossible for me to find the files/folders.

    Kind regards,

    Yusuf 

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