BOX files and folders just disappeared!

New post

November 13, 2020 16:55

Hello everyone,

I just had this issue:
- on my local BOX still have the folders, but can't open the files (see image1)
- on web/cloud BOX just a few still there (see image2)
Saying that I'm sharing with my Boss but, he rarely goes there to consult the files. And he confirms not had deleted anything at all.

Possible to recover all the folders/files?

Thank you...

Comments

6 comments

France

November 13, 2020 18:27
Hi Nuno,

Welcome to the Box Community!

Seem this issue you encounter will require our support representative to work directly with you to investigate.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!
1

Comment actions Permalink
Nuno Arrojado

November 13, 2020 19:50
Thank you "France" for create the ticket... I really appreciate your help.

I speak English, French and Portuguese.
0

Comment actions Permalink
Nuno Arrojado

November 16, 2020 11:12
Hello BOX team (Mark Alvin Lazona)

Problem solved.

Thank you

NB: ticket link for updates isn't working: https://community.box.com/t5/custom/page/page-id/BoxViewTicketDetail?ticket_id=2285892
0

Comment actions Permalink
Loan Thach

November 22, 2020 03:34
Hi there, we have 18 folders where all the files disappeared on Nov 13, 2020 as well. They aren't in the trash. Help please! I've sent in a ticket but want to make sure someone sees this asap. Thank you!
0

Comment actions Permalink
Kim Catanzaro

April 15, 2021 17:49
Hello, I went in to a box folder, and selected notes, and all of the files in the folder are now gone. None can be seen in my trash help!
0

Comment actions Permalink
Box User

May 24, 2022 21:18
Same thing happened to me just now! Not sure what to do since it seems impossible to actually file a ticket....
0

Comment actions Permalink

Post is closed for comments.