Box Drive hangs BigSur

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November 18, 2020 03:15

Hi - After upgrading to Big Sur, my machine kept on hanging randomly, and it freezes for sometime, and then nothing happens, but whne I removed Box DRIVE, my machine became super fast...

I installed again BOX drive from the website, again the machine randomly freezes

Now I removed it its working fine.

Is anybody facing the same issue?

Comments

4 comments

France

November 19, 2020 22:13

Edited
Hi there,

Welcome to the Box Community and thank you for your post!

If you are continuously experiencing issues running Box Drive on your Mac, I would suggest reaching out to Box Support team so they can help investigate.

They may request that you submit your Box Drive logs to look into this behavior. You may reach out to Box support by clicking on the “Contact Support” link just above this page to see the different channels available to your account type.
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Vivien SORET

January 14, 2021 08:17
Hi there!

You are not alone, I have the exact same issue.

Un-installing and re-installing doesn't fix it.

Box edit seems to work, so for now I use the web interface unfortunately.
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colohost

May 03, 2021 14:33
Are you talking whole machine or just finder? I just updated to last week's Big Sur patch 11.3 and Finder is now on its third infinite hang in about as many days, while I was trying to delete a file in Box Drive. Force killing it doesn't revive it or the machine; I have to shut all my apps down and reboot. Fortunately I can at least do that, vs a complete hang and loss of data. Between this and the M1 debacle, my confidence in Box as an enterprise app vendor is seriously waning.
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David Berninger

June 02, 2021 16:23
My machine randomly freezes as well. Once it freezes, even force quitting everything does nothing. It has to be rebooted. Box, please fix this.
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