Welcome to the new Box Support website. Check out all the details here on what’s changed.

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1 comment

  • France

    Hi Alex, 

    Welcome to the Box Community!

    You can only download a file in a shared link if the download option was enabled by the owner of the link, otherwise it may have disabled for a reason.

    I suggest reaching out to the owner of the link and request if they can enable it.

    If you are on Linux system, accessing Box files can only be done via web browser, as long as you have a supported browser, there shouldn't be any issue on accessing files. See our list of supported browsers and versions is also located here on our Community Site.

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