Late Payment
Payment is usually paid by card and we have discontinued that card and the new one has not been issued yet. Payment will be be made via EFT.
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Official comment
HI Elisa,
Welcome to the Box Community!
This will require Box Billing team to work directly with you.
It seems you already have an open ticket for this issue with our Billing team, please continue working with them and check your email for updates.
Thanks for your participation in the forum and let us know how else we can help!
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