Box makes a new file if two people are working on it at the same time
Hi there
I've been using Box for a week now. My colleague and I were just working on the same file but instead of saving both our changes to the file, it created two new files. The original file is called Summary and now we have two more Summary files, one with my email address in parentheses and one with my colleague's name.
Would be glad if you could help me out here. Thanks
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Hi Maha,
Welcome to the Box Community!
This appears to be expected if your users are editing files using their desktop Microsoft applications as it's currently not supporting simultaneous editing.
With that saying, our Office Online integration supports concurrent editing, so you and your coworkers can collaborate on documents in real-time. Take a look at this article for more details:
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Here is the solution.
First - make sure that both of you have added Box Drive as a "storage" service in Office. To do this cleanly, close all of your Office apps. Then open Word, click on the link for "Account" in the lower left corner of Word. In the subsequent screen, click on "Add a service" --> then "Storage" --> then "Box". Authenticate as normal.
Now you will see Box listed as a Connected Service. Great!
Next, when creating a new document, do NOT save it into your local Box Drive path. That will not enable AutoSave and not make it livetime collaborative, thus resulting in TWO files in your path directory. Instead, after creating the document save it into the new Box Storage path (basically direct to cloud) and this immediately enables collaboration (as well as auto-save) and boom - only one file to work on.
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