Box Status

Can't connect to FTP directery list using Filezilla

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Shelbi Jenkins
  • Edited

I have the button checked for enabling under the server apps to recieve FTP files for upload and have made the person as the owner along with myself on the shared file.

I also have a buisness account, I don't have a trial. 

Not sure what is going on to be blocking the access to the directory listing since we are able to log on and connect to the server,

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  • France
    • Edited

    Hi Shelbi, 

    Welcome to the Box Community!

    Are you getting error message when connecting to Box server via FTP? Can you take a screenshot of that and share to your Product support team so they can investigate?

    This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly. Please come back and let us know how things go with support!
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  • Shelbi Jenkins

    yes I am getting this message when trying to connect to the directory listing. I have tried to contact Product Support and have a specialist that is supposed to get back to me but I have been waiting 5 days.

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  • France

    Hi Shelbi, 

    Apologies for this inconvenience.

    It looks like a support rep is already working with you on this case, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

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