Cannot activate Box after release upgrade

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Jose-Luis Uzquiano

• January 09, 2021 11:51

Dear Box Gurus, 

I updated to the newest version of box and I find myself in an infinite loop. The extension requests to activated in system preferences. It has full access to the file system now, bit refuses to load. 

Any suggestions how to proceed?

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• 

  France

  • January 11, 2021 19:00

  Hi Jose-Luis, 

  Welcome to the Box Community!

  This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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