How to change packate

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Yuttakarn Maleesutthikul

• January 14, 2021 08:32

Hi  

i'm just buy wrong packate I mean I want to buy individual plan. Because just want 1 user only. Can I change a packate.

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  France

  • January 14, 2021 19:12

  Hi Yuttakarn, 

  Welcome to the Box Community!

  It seems you already have an open ticket for this issue with our Billing department, please continue working with them and check your email for updates.

  Thanks for your patience and please comeback and let us know how it goes.

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  Roy Vera

  • September 16, 2021 21:56

  Would be nice if there was a solution posted for this question.  Is the answer to open a ticket and do a negotiation dance?

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