Box Status

NEED REFUND

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April Yang

Hi,

My customer shared some files in box.com, but I couldn't review them without a account at that time which I didn't know why. Thus, I applied a account, but found been took payment USD540 on Jan/18. May i request a cancellation of my account and refund of my money back to my card as soon as possible?

Also, please remove my credit card information. Thank you. 

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  • France

    Hi April, 

    Welcome to the Box Community!

    This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for a Billing associate to help look into this.

    Kindly check your email for details and updates.

    Best,

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