Error when changing from monthly to annual billing
I am trying to change my billing from monthly to annual and after I confirm the change I receive the message 'Your billing cycle was not updated. Please try again.'
All my info is current and the CC info is good. I tried to contact Box Support but they said they have too many support requests to accept more support requests. Yikes.
Any thoughts?
Thanks,
Janet
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Hi there,
Welcome to the Box Community!I understand you are having trouble making changes with your account billing. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.Kindly check your email for details and updates.Thanks for your participation and time in the Community!Best,
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