Box Sync unable to access files/folders

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Tiago Sa

• February 12, 2021 14:41

When attempting to run the box sync I get the following error message:

Box Sync is unable to access certain files/folders in your Box Sync folder: -folder name Verify that these files/folders have the right user permission, close all relate applications and restart Box Sync. 

These files/folder indeed do have the right user permission as the user running box sync is co-owner of all the files and folders so not sure why this error is occurring. I have tried restating box sync and my pc but still getting same error 

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  France

  • February 12, 2021 19:59

  Hi Tiago, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

   

  Best,

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  Nathan Besonen

  • February 13, 2021 12:52

  I get this on mac too.  Would  love some help from Box.  I initiated a request via email some time ago.

  

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