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tried to cancel subscription

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Erik Ippel

Hello. I would like to cancel my subscription.  I just do not use it.   I tried to follow the instructions and cancel my subscription.  but when I go to the final page where I check all the boxes and re enter my email adress the page goes blank!!!

 

Please help me cancel my subscription, and refund my $

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3 comments

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  • France

    Hi Erik, 

    Welcome to the Box Community!

    Sorry to hear about the trouble cancelling your subscription. This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
     
    Please check your email for details and updates.
     
    Best,
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  • chares mehne

    I would like to cancel my subscription. How do I do this? you cab reach me at [personal information--redacted] to cancel this. Thanks, charles mehne

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  • France

    Hi Chares, 

    Welcome to the Box Community!

    You may follow the steps in this article to cancel your Box account: Canceling Your Box Account

    If you run in any issue while trying to cancel your account, you may send an email to our cancellations team for further assistance: cancel@box.com 

    Regards,

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