Can't upgrade plan from Individual to Box Business

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清水　千秋

• February 22, 2021 07:34

I've selected Box Business and selected the Monthly Plan. I've also filled out payment details but when I clicked 'Complete Upgrade' it shows an error.

 

"There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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  France

  • February 22, 2021 20:46

  Hi there, 

  Welcome to the Box Community!

  This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into the issue with your upgrade.

   

  Kindly check your email for details and further updates.

   

  Thanks for your participation in the Community!

   

  Best,

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  Jose Javier Martinez Gallego

  • September 22, 2023 13:32

  Hi i have the same problem now

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  Garnet Miller

  • August 28, 2024 18:26

  Hi, I have the same problem now, can you have the billing team contact me?

   

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