Welcome to the new Box Support website. Check out all the details here on what’s changed.

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  • Official comment
    France

    Hi Savas, 

    Welcome to the Box Community!

    You would see this error message if the email you are trying to use to replace your current Box email is already in use and linked to another Box Account.

    To help confirm this, I went ahead and created a ticket for you with our support team as this will require specific account information. Please check your email for details and updates.

    Thanks for your support in the Community!
     
    Best,
     
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