upgrade plan and payment not processing

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Wilton Ribeiro

• December 03, 2024 15:11

Good Morning

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. 

Please advise on how we may proceed.

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• 

  Rona

  • December 04, 2024 19:44

  Hi Wilton, 

  Welcome to Box Community and glad to assist!

  Seems that you've managed to upgrade your Box plan. Let us know if you need further assistance. 

  Thanks for posting!

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