Unable to Download Word Documents

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William Bourke

• December 03, 2024 23:18

Some users are unable to download word documents from Box.
They are prompted to install Box Tools, when following the prompts they are informed Box Tools are already installed.

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  Rona

  • December 04, 2024 22:10

  Hi William, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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