Unable to configure 2FA

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Ryan Jones

• December 04, 2024 13:16

I am attempting to reconfigure 2FA for my account and the QR code never loads. When I attempt to use SMS/email verification, I get an error saying they are invalid. I have seen other posts on the community suggesting the same - can you please help? 

I am running out of backup codes to use at login for 2FA and fear I will be locked out of my account. Please help.

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  Rona

  • December 04, 2024 22:31

  Hi Ryan,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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