Missing shared folder

Completed

Follow

New post

Nathan Kalmoe

• December 04, 2024 15:30

Hi all,

A shared folder recently went missing for all of us, and it isn't in our Trash folders. How can we recover it? 

It was in my "All Folders" top level. I had been accessing via a bookmark. Now the bookmark gives an error ("Oops! We can't seem to find the page you're looking for."), navigating to "All Folders" level doesn't show it either, and a search for files I know were in the folder comes up with nothing.

Thanks!

Best,

Nathan

0

• 

  Rona

  • December 04, 2024 22:07

  Hi Nathan, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

   

  1

  Comment actions Permalink
• 

  Nate

  • December 06, 2024 20:09

  When you look at the bookmark link, you will see [yourdomain].box.com/folder/[string of numbers]?s=[random string of characters]

  Have you tried just copying the link from https://[yourdomain].box.com/folder/[string of numbers] and ignore everything else and try to go to that URL?

  0

  Comment actions Permalink

Please sign in to leave a comment.