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Samantha Shanley

• December 04, 2024 16:56

I have several staff who have a box account that they used to receive documents from others who use box. Our organization has now purchased Box enterprise, when I try to add them to our users. it says that we cannot. How can we work around this?

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  Rona

  • December 04, 2024 22:04

  Hi Samantha, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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