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Upgraded to Business Plan - Critical Folder missing

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Samir Damani
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Dear Box Support Team,

We upgraded to the Business Plan yesterday, but the files we work with are now missing. We understand from the Support forums that it may take some time for files to appear after an upgrade. However, after checking today, we still cannot access them.

This issue is critically affecting our operations. Could your team please look into this urgently?

Thank you for your prompt assistance.

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3 comments

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  • Samir Damani

    We have been experiencing the same issue for close to 48 hours: we cannot access any of our files. Does Box have a support channel where we can speak about issues such as this one?

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  • Rona

    Hi Samir,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Sasha A Francis Esq

    I'm experiencing the same issue and cannot seem to get help. How is this technical support where urgent issue are not prioritized.  

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