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Upgraded to Business Plan - Critical Folder missing

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3 comments

  • Samir Damani

    We have been experiencing the same issue for close to 48 hours: we cannot access any of our files. Does Box have a support channel where we can speak about issues such as this one?

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  • Rona

    Hi Samir,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Sasha A Francis Esq

    I'm experiencing the same issue and cannot seem to get help. How is this technical support where urgent issue are not prioritized.  

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