Cannot upgrade

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Tanabe Hidefumi

• December 05, 2024 18:10

I cannot Upgrade to Box business even I put correct payment information.

The following will be displayed

An error occurred while processing your request.
Your account requires further authorization, please submit a ticket at support.box.com.

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• 

  Rona

  • December 05, 2024 21:46

  Hi Tanabe, 

  Welcome to Box Community and glad to assist! 

  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing. 

  We'd love to further assist! 

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