Installing Box Drive

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Al Newton

• December 07, 2024 17:10

I recently upgraded to the paid version of Box.  I had been using the old Box Sync and it had stopped working.  I am trying to follow the instructions to install Box Drive and I understand that it should un-install Box Sync and install Box Drive.  When I click on the Box Drive install file it asks me to log into my Box account in my browser and I do so and then it goes into an endless loop of asking me to log in over and over again and Box Drive never seems to get installed.  How can I get help to get past this?

 

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  Rona

  • December 09, 2024 22:51

  Hi Al,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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