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Missing Files

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Box User

Hello:

I am missing a lot of files. I have the 100GB free account with file size limits. Most of my files are missing. Some folders exists that are very old. 

Please please help as I need access to them. I  am ok to get a paid subscription if that would help re-instate my files. I really really need those file. 

Thank you so much and I hope you help me here. 

Regards
Anil

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4 comments

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  • Rona

    Hi Anil, 

    Welcome to Box Community and glad to assist! 

    To find your missing files, please checkout box.com>trash/bin icon. 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    As soon as you find the missing item, you can restore it this way, 

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then:
      • To return the item to its original location in Box, click Restore
    3. At the prompt, click Okay.

    To easily manage your trash, please see this article. 

    Thanks for posting! 

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  • Box User

    Hi Rona:

    Thank you for reaching out. I have no collaborators on this account (never had any other than myself). 

    I have checked in Trash and there is nothing there. Something has gone very wrong with my files and I really need your help to restore them from 3-4 months ago. There is a large stash of files missing. 

    Thanks and truly appreciate your help and response. 

    Anil

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  • Box User

    Also, if there is a way to get a snapshot of my files from ~3 months ago, I'd even pay for it. These were some important files that I need back. 

     

    Thanks

    Anil

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  • Box User

    Hi Rona:

    Can you please help with this? I really need these files and can upgrade if that helps in resurrectng these files? Please get back to me at anilmaybac.xcx.01 gmail.com

     

    Thanks

    Anil

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