Password reset

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Jennifer Coker

• December 10, 2024 23:01

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.

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  Rona

  • December 11, 2024 21:16

  Hi Jennifer, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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