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Daniyal Khan

• December 12, 2024 23:35

I switched my iPhone and the 2FA Authenticator app didn't transfer over. I don't have access to my old phone and now have been perpetually locked out. I need access to Box to see files. I have tried several ways but am still locked out. Can you please help?! 

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  Rona

  • December 13, 2024 20:57

  Hi Daniyal, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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