Issues after upgrading plan

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Hideharu Nakano

• December 14, 2024 09:12

After upgrading from Personal Pro to Business, I get the message: Warning: You are using more licenses than you purchased. Please make sure your purchased number of licenses is up to date. It says 17/3 licenses in use. But I don't think I have 16 other licenses in use. Where should I check?

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  Rona

  • December 17, 2024 15:53

  Hi Hideharu, 

  Welcome to Box Community and glad to assist!

  To help address your seats/licenses concern, you can contact our Billing team via billing@box.com or create a ticket via support.box.com. 

  Thanks for posting! 

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