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2 step verification

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ishida

A user has forgotten their password and is unable to access their Box account.
I sent them a link to reset the password, but the system did not allow me to proceed without first completing the two-step verification process, which was unsuccessful.
The Box requires a significant amount of data in order to perform its functions effectively.
Our company is called Playheart and we are currently using the Enterprise package.
Ms. Bao-Yen An is the individual in question.
The email address in question is <personal information-redacted>
The last occasion on which the account was accessed successfully was on 29 November 2024.
The account was created on 1 October 2020.
Please verify this information.

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  • Rona

    Hi Ishida, 

    Welcome to Box Community and glad to assist! 

    Due to privacy and security reasons, please inform the affected user to create his own ticket ID. To do so, please use this link. 

    We'd love to further assist! 

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