Cannot open the file

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鈴木 博昭

• December 16, 2024 23:12

When we access some files, they are not able to open by Excel if we can not see anything on preview.
Please advise the solution with the reason why we can not access.

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  Rona

  • December 17, 2024 15:40

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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