Authenticator App

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David Klinkowize

• December 17, 2024 19:03

Seen others here with the same issue. I cannot log in with the account that I need to because I have a new phone and do not have the authenticator app connected to box anymore.

Thanks.

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  Rona

  • December 26, 2024 21:59

  Hi David, 

  Welcome to Box Community and glad to assist! 

  For any login-specific issues, we recommend working directly with the affected user. Can the user contact Box Support by creating a new ticket here?

  We'd love to further assist! 

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