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Unable to assign new Admin

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Meredith Mount

A team member created a Box account with her personal email (Hotmail). Now we'd like to transition the Admin role from her to another team member with a company email.

When we follow the Box instructions, the account creator and current Admin receives an email to verify the change, but the link in the email gives this error:

You do not have permission to confirm this administrator transfer.

You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator.

Can you help?
- Meredith

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  • Rona

    Hi Meredith,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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