Word and PDF documents not opening on desktop

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Michael W. Irving

• December 18, 2024 21:19

Sometimes documents open properly.  Other times, I get a "Launching Application" dialog box, but nothing opens on my computer.

 

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  Rona

  • December 18, 2024 21:37

  Hi Michael,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Michael W. Irving

  • December 18, 2024 21:56

  I just tried the old standby: rebooting the computer. That fixed the problem for the time being. I'm wondering if there are any settings I can adjust to avoid this issue.

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  Michael W. Irving

  • December 18, 2024 22:03

  And after closing Word, and then trying to reopen, I'm stuck again with the (incorrect) "Launching Application" message:

  

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