Can't open or reinstall Box after rolling back Win 11 update.

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John Walker

• December 19, 2024 10:51

Hey guys, I recently updated Windows 11 to the latest service pack. I basically broke the app i use primarily for work (Wwise), so I had to use the roll-back feature, which seems to have works fine other that Box no longer works. 

I tried to reinstall the app, to which I got an error. I tried to use windows uninstall but got an error. I did the manual uninstall deleteing all the appropreate files and reg enteries, but I still can't install with this same error. 

Any ideas?

Thanks, John

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  Rona

  • December 19, 2024 14:15

  Hi John, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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